Responsible Gaming
at cbje

1. Our Commitment to Responsible Gaming

cbje was built on the belief that online gambling should be a form of entertainment — enjoyable, fair, and firmly within the player's control. We serve thousands of players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi, and we take seriously the responsibility that comes with operating a gambling platform in this market.

Responsible gaming at cbje is not an afterthought or a checkbox exercise. It is an active, ongoing commitment embedded in the design of our platform, the training of our support team, and the policies that govern how we operate. We invest continuously in tools and processes that help players make informed decisions, set meaningful limits, and seek help when gambling stops being fun.

We recognise that problem gambling can affect anyone — regardless of income, background, or experience level. Our approach is non-judgmental, practical, and focused on empowering players rather than restricting them. Every cbje player has access to the full suite of responsible gaming tools described on this page, free of charge and effective immediately upon request.

2. Age Restriction & Verification

cbje operates an absolute minimum age policy. You must be 18 years of age or older to register an account, make a deposit, or place any bet on the cbje platform. This policy applies to all players in Bangladesh without exception.

2.1 Age Verification Process

During registration, all players are required to confirm that they are aged 18 or above. This declaration is a binding condition of your cbje account. To enforce this requirement in practice, cbje operates a Know Your Customer (KYC) verification process. Before withdrawals are processed, players must submit valid proof of age, which may include:

• Bangladesh National Identity Card (NID)
• Valid passport (any nationality)
• Any government-issued document that displays your name and date of birth clearly

cbje reserves the right to request age verification documents at any stage of the account lifecycle — not only at withdrawal. Accounts where age verification is pending may have deposits and wagering activity suspended until verification is complete.

2.2 Underage Account Detection

cbje employs automated systems and manual review processes to identify accounts that may be operated by individuals under the age of 18. Where there is reasonable suspicion that an account holder is underage, the account will be suspended immediately pending verification. If verification confirms the account holder is under 18, the account will be permanently closed, all funds returned to the original payment source, and all wagering history voided.

2.3 Protecting Minors in Your Household

If you share a device or household with individuals under the age of 18, cbje strongly recommends using parental control software to prevent minors from accessing gambling websites. Always log out of your cbje account when your device is unattended, and never share your login credentials with others.

3. Self-Exclusion

Self-exclusion is one of the most powerful responsible gaming tools available at cbje. It allows you to voluntarily suspend your own account for a defined period — or permanently — when you feel that gambling has become or is becoming a problem. Self-exclusion is a serious commitment and is designed to be a meaningful barrier, not a temporary inconvenience.

3.1 Self-Exclusion Periods

cbje offers the following self-exclusion durations:

3.2 What Self-Exclusion Covers

When self-exclusion is active on your cbje account:

• All deposits to your account are blocked immediately
• All betting and gaming activity is suspended
• Promotional emails, SMS messages, and bonus offers from cbje are suppressed
• Your account balance is frozen and will be returned to you upon expiry of the exclusion period (or immediately upon request in the case of permanent exclusion)
• You cannot reverse or lift the exclusion before the agreed end date — this is intentional and forms the protective value of the tool

3.3 How to Activate Self-Exclusion

To activate self-exclusion on your cbje account, contact our support team via live chat or email [email protected] with the subject line "Self-Exclusion Request". Clearly state the duration you require. Our team will process your request within one hour during peak hours (10:00am – 11:00pm BST) and within four hours at other times. You will receive a written confirmation once your self-exclusion is active.

4. Deposit & Spending Limits

Deposit limits are one of the most effective proactive tools for maintaining control over gambling expenditure. cbje allows every player to set hard caps on the amount they can deposit into their account over a defined time period. These limits apply regardless of payment method — whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer.

4.1 Limit Adjustment Policy

cbje applies a deliberate asymmetry to limit adjustments in order to protect players from impulsive decisions made in the heat of the moment:

• Decreasing a limit — takes effect immediately. You can lower your daily, weekly, or monthly deposit limit at any time and the new lower cap applies from that moment.
• Increasing a limit — subject to a mandatory 7-day cooling-off period. The increased limit does not take effect until 7 full days after the request is submitted. If you change your mind during those 7 days, you can cancel the increase and your existing (lower) limit will remain in place.

This policy ensures that decisions to spend more money are made with a clear head rather than in a moment of excitement or frustration.

4.2 Loss Limits and Wagering Limits

In addition to deposit limits, cbje is developing loss limit and session wagering limit tools. These features will allow players to cap the amount they can lose within a defined period — independently of deposit activity. Updates on the rollout of these tools will be communicated to all cbje account holders via email.

5. Time-Out & Cool-Off Features

Time-out features are designed for players who need a short break from gambling without committing to a full self-exclusion. They are particularly useful during periods of personal stress, financial pressure, or simply when you feel you have been playing more than you intended.

5.1 Short Time-Out (24 Hours to 30 Days)

A short time-out suspends your cbje account for a period of your choosing between 24 hours and 30 days. During this period:

• Deposits and wagering are blocked on your account
• Your account balance is preserved and accessible after the time-out expires
• You will not receive promotional communications from cbje during the period
• The time-out cannot be reversed or shortened once activated — this is an intentional feature

5.2 Session Time Reminders

For players who do not require a full suspension but want regular prompts to reflect on their play, cbje offers configurable session time reminders. These on-screen notifications appear after a user-defined interval (30, 60, or 90 minutes of continuous play) and display your current session duration, net result, and a prompt to consider whether you wish to continue. You can dismiss the reminder and continue playing, or use it as a natural pause point.

5.3 Reality Checks

Reality checks provide a factual summary of your gambling session at regular intervals. Unlike session reminders, which simply alert you to elapsed time, reality checks show you the financial reality of your current session — including total bets placed, total wins, and net position. Research in behavioural science consistently shows that players who receive regular factual feedback about their session outcomes gamble more responsibly over time. cbje is committed to implementing reality checks across all game categories on the platform.

6. Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many people experiencing gambling-related harm are unaware of the extent of the issue until it has significantly affected their finances, relationships, or mental health. The warning signs below are not a clinical diagnosis — they are practical indicators that your relationship with gambling may have shifted from entertainment to harm.

Ask yourself honestly whether any of the following apply to your gambling behaviour:

If you recognise three or more of the above patterns in your own behaviour, we strongly encourage you to take the self-assessment below and to contact cbje support or an independent help organisation without delay. Acknowledging the issue is the most important first step.

7. Self-Assessment

The following self-assessment questions are based on internationally recognised problem gambling screening tools. This is not a substitute for professional assessment, but it can help you reflect honestly on your gambling habits. Read each question carefully and consider your answer over the past 12 months.

8. Getting Help & Support

If you believe that gambling has become a problem — for yourself or for someone close to you — seeking help early makes a meaningful difference to outcomes. cbje's support team is available around the clock, and we will always treat these conversations with complete confidentiality and without judgment.

8.1 Contact cbje Support

For immediate responsible gaming assistance — including activating self-exclusion, setting deposit limits, or discussing your situation — reach the cbje support team through the following channels:

• Live Chat: Available 24/7 directly on cbje.app — the fastest way to reach us
• Email: [email protected] — use the subject line "Responsible Gaming Request"
• Peak Support Hours: 10:00am – 11:00pm BST (UTC+6) for fastest response
• Response Guarantee: All responsible gaming requests are escalated and responded to within one hour during peak hours

8.2 Independent Support Organisations

cbje encourages players who are experiencing gambling-related difficulties to reach out to independent support services. Speaking to a trained counsellor outside the gambling platform can provide a different and equally valuable perspective. While dedicated problem gambling helplines in Bangladesh are still developing, the following types of support are accessible:

• Mental Health Professionals: Psychiatrists and psychologists at hospitals in Dhaka, Chittagong, Sylhet, and other major cities regularly treat behavioural addictions including problem gambling. The National Institute of Mental Health (NIMH) in Dhaka is a primary referral point.
• Gamblers Anonymous: An international peer-support fellowship with online meetings accessible from Bangladesh. No prior experience or formal diagnosis is required to attend.
• Community Health Centres: Upazila Health Complexes across Bangladesh can provide referrals to appropriate mental health services for gambling-related concerns.
• Trusted Adults & Family: For younger players, speaking to a trusted family member, teacher, or religious leader can be a meaningful first step toward addressing gambling concerns.

8.3 Support for Family Members

Problem gambling affects not just the individual player but also their family, friends, and wider social circle. If someone you care about is showing signs of problem gambling — becoming secretive about money, taking on unexplained debt, becoming irritable or withdrawn, or neglecting responsibilities — you can contact cbje's support team to discuss the situation. While we cannot disclose account information to third parties, our team can provide guidance on what responsible gaming tools are available and how to encourage someone to seek help.

8.4 Financial Counselling

Gambling-related financial difficulties are common and nothing to be ashamed of. If gambling has caused financial hardship, speaking to a financial counsellor can help you understand your options, manage debt, and establish a sustainable path forward. Banks operating in Bangladesh — including Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank — may offer financial counselling services or referrals. Kreditbee and similar microfinance advisory services may also be able to assist with debt management planning.

8.5 Commitment to Continuous Improvement

cbje regularly reviews and updates its responsible gaming programme to reflect best practice in the industry and feedback from the cbje player community. We consult with responsible gaming specialists to ensure our tools and policies remain effective, accessible, and genuinely protective. Updates to this Responsible Gaming page will be communicated to all active account holders via email. The most current version of this policy is always available at cbje.app/responsible-gaming.